Reporting to the Service Manager, the Field Service Specialist interacts with customers to provide information in response to inquiries about products and services. They are responsible for warranty and troubleshooting services. They gather information by phone, through email or in person.
The job is a combination of time spent in the office at the EDI headquarters and frequent travel to jobsites. Travel (mostly domestic and to Canada) is estimated at 50%, but during peak times could be up to 75%.
The Field Service Specialist organizes, processes, and reviews warranty claims made by EDI customers in order to ensure parts and/or labor is paid for by the appropriate party (warranty or non-warranty). Ensure that all warranty paperwork is properly documented and that all verifying criteria needed by the EDI are processed correctly. They should also keep abreast of all company announcements, especially equipment changes, updates, or failures that could impact warranty claims. This position works closely with EDI departments to communicate recommendations for process and product improvements.
As the work, on occasion, involves dealing with fraudulent claims, the Field Service Specialist should have exceptionally high ethical standards, be able to discern the details of the situation and handle situations in the best interest of both the Customer and EDI.
The Field Service Specialist is considered an expert of the company and product and tends to answer many diverse questions, whilst improving overall customer satisfaction and in turn, increasing sales. This role requires expertise in Fracturing and IDEAL products.
Required Qualifications: High school diploma/GED required, plus two years industry-related experience related to wastewater, manufacturing, construction or the fabrication industry. Must also have OSHA 10 and Confined Space certification, TWIP card, passport or be able to obtain such within thirty (30) days of hire. Must be able to work independently with little supervision. Must be able to read and interpret EDI’s Bill of Materials, packing lists, manuals and drawings. Strong attention to detail, with analytical and decision-making skills required. Demonstrated oral and written communication skills required. Demonstrated Microsoft Office skills required, primarily Word, Outlook and Excel. Prefer experience in a time-sensitive, multi-cultural, customer-oriented business, focused on providing the products and services necessary to fill customers' needs on a timely basis. Salary commensurate with experience.
Any interested candidates should submit a resume & cover letter outlining their qualifications to HR. Position open until filled. EDI is an Equal Employment Opportunity/Drug Free employer. M/F/D/V.
Send relevant information and resume to Sherri.email@example.com to apply.
CONTACT: Sherri.firstname.lastname@example.org or fax resume to (573) 474-9688. EOE/M/F/F/V. EDI is a tobacco free, drug free workplace.
EDI is a fully integrated manufacturer of diffused aeration and biological treatment solutions.
The company headquarters are located in Columbia, Missouri. In addition to the HQ facility, Sales and Operating Directors are located in the United Kingdom, India, South America, Japan, China, and Germany.
Columbia is a great place to live for many reasons. We have an excellent school system, state-of-the-art healthcare facilities, entertainment opportunities galore, low cost of living, a clean environment and much, much more. The book 50 Fabulous Places to Raise Your Family has this to say: "Columbia is a fast-growing city, valued for its highly educated work force, low cost of living, favorable government attitude toward business, award-winning schools and nationally recognized quality of life."
Columbia's centralized location offers quick access to St. Louis and Kansas City, as well as the State Capitol: Jefferson City, and the beautiful vacation getaway: Lake of the Ozarks. Columbia is also minutes away from a host of historic towns and state parks, featuring boating, fishing, hiking, biking, and more.
In Columbia, you are never more than a few minutes away from one of the 13 major shopping areas, including the region's largest mall and a downtown area featuring restaurants and unique shopping experiences highlighted several times in Southern Living Magazine.
Abundant and affordable housing is also available in Columbia. If you are seeking majestic estates, a condo on the golf course, or the traditional family neighborhood, Columbia has something to fit both your lifestyle and your pocketbook.
All positions require a minimum of a HS Diploma or GED and successful completion of a background check, physical, and drug screen. EOE/Drug free workplace.
If you are interested in joining the EDI family at any of our locations, forward information on your resume, salary history, references, and career objectives to Sherri.email@example.com